Deposit

We require a 50%, non-refundable deposit. By providing this deposit you are agreeing to the quote as well as the terms listed here.

All remaining balance is due upon pickup or delivery.

Lead time

Our current lead time is 6-8 weeks, we will reach out to schedule pickup or delivery when your product is ready.

Warranty

Please note that this product is made of a natural material and made by hand. No two pieces of wood will be the same, this can result in slight differences in color and grain. Wood can also move due to changes in temperature and humidity in unpredictable ways. For these reasons, we offer a limited warranty covering manufacturer defects only. West Custom Woodworks is at discretion to decide what qualifies as a manufacturer defect.

Wood adjusts different times of the year to the moisture content in the air. In a sense the wood breathes and will adjust to the moisture content of your home. You may notice a slab move or even develop small cracks. A dry home may cause the wood to move or crack more than a home with proper humidity. Our wood slabs are kiln dried to minimize wood movement. Cracks are not considered a defect. If you requested the cracks be filled, the filler may also crack. This is also not considered a defect. Our workshop will fill cracks and knots unless requested otherwise.

The warranty does not cover furniture found to be abused, misused, exposed to improper humidity levels and/or unsanitary condition.

Unfinished furniture will be void of this warranty.

The warranty does not cover furniture that has been used for commercial purposes such as, but not limited to a hotel, motel, or nursing home.

West Custom Woodworks, LLC will not be liable for consequential or incidental damages. West Custom Woodworks, LLC will not be liable for any loss, expense, or damage other than to the furniture itself that may result from a defect in the furniture.

Feel free to contact us if you have any questions. We look forward to working with you.

Have a great day and welcome to the West Custom Woodworks Family!